The 5 Questions Every Airbnb Guest Asks (And How to Answer Them Automatically)
We analysed thousands of guest interactions to find the most common questions. Here they are — and how to handle them without lifting a finger.
1. "What's the Wi-Fi password?"
The number one question, every single time. Even when it's in the welcome email. Even when it's on a card on the table.
The fix: A tap-to-copy Wi-Fi tile at the top of your digital guest guide. Guest taps, password copies to clipboard, they paste it into their phone settings. Done in 3 seconds.
2. "Where should we eat tonight?"
Guests want local recommendations, not a Google search. They want to know where you eat — the places that aren't in the tourist guides.
The fix: A curated local guide with your personal recommendations. "Our go-to for date night" carries more weight than a 4.2-star Google rating.
3. "How does the heating work?"
Every property has its quirks. The thermostat that looks like a spaceship. The boiler that needs a specific sequence. The underfloor heating that takes 2 hours to warm up.
The fix: Clear instructions in your property guide with photos. "The thermostat is in the hallway. Set your preferred temperature. Please set to 15°C when you leave."
4. "Where do I park?"
"There's parking available" is not helpful. Guests need specifics: which bay, which direction, any restrictions.
The fix: Parking instructions with a photo of the exact spot. A directions button that opens Google Maps. No ambiguity.
5. "What time is checkout?"
They know it was in the email somewhere. They just can't find it.
The fix: Checkout time visible on the guest page, plus an automated checkout checklist the evening before they leave. Bins, dishwasher, heating, keys — all ticked off.
The Common Thread
None of these are difficult questions. They're just repetitive. And every one of them interrupts your day (or night).
An AI-powered guest guide handles all five automatically, instantly, 24/7. You set it up once, and every guest from that point forward gets the answer without messaging you.
Set up your AI guest guide in 10 minutes. Join the waitlist